Reference

Your Privacy Policy, in Plain English

Your details sit with us for one job only: running your wallet, your bets and your withdrawals. This page sets out what we collect, where bKash, Nagad and Rocket payment records are kept, and how you ask us to change or remove something —…

What we collectWhere records are keptHow to request a changeCookie behaviourWho to contact
aa555 Your Privacy Policy, in Plain English
TALK TO US

Three Ways to Reach Account Help

Got a question about your data? Use the chat panel inside your logged-in account, because it carries your account ID automatically and you never have to explain which wallet you used. Email works when you'd rather write it out, and it's the better route for anything with documents attached. When you make contact, put the mobile number registered on the account in your first line and say what you want changed — that single detail saves a round trip. Every request is logged with a reference you can quote back later.

Team online

Account chat

Open it from your profile panel and your account ID travels with the message. Use it for a wallet entry you don't recognise, a login from an unfamiliar device, or a profile change you want confirmed.

Email request

Better for anything with an attachment — an ID image, a bKash or Nagad screenshot, or a written request to close the profile. Put your registered mobile number in the first line so it routes to the right queue.

Wallet trace

If a Rocket or Upay transfer shows pending, send the transaction ID through chat. That reference is what lets us line the transfer up against your account wallet and tell you where it stopped.

HOW WE HANDLE DATA

Security, Cookies and Keeping Records

Two things protect your account before any policy clause matters: the one-time code we send to your mobile at login, and the rule that a withdrawal returns to the same bKash, Nagad or Rocket number that funded the wallet. Cookies on our side handle session, language and fraud checks only — clear them in your browser settings and the site still loads, you simply sign in again. Records we are obliged to keep, such as bets, deposits and withdrawals, are held for the period the applicable law asks and then removed or stripped of identifiers.

Login code

Every sign-in sends a one-time code to your registered mobile. If a code arrives when you are not logging in, change your password and tell chat — someone has your number, not your account.

Cookie use

Session, language and fraud-check cookies do the work here. Clearing them in your browser settings logs you out but breaks nothing else; the lobby loads again on your next visit.

Record keeping

Bets placed on Football Derby Live or any table, plus deposits and withdrawals, stay in your history for the retention period the applicable law sets. After that we delete or anonymise them.

Changing or removing

Profile fields you can edit yourself. Wallet numbers and closure requests go through chat so identity gets checked first, and every change is logged with a reference you can quote back.

What You Ask About Your Data

The same handful of questions lands in our chat every week, so we've answered them here in the order they usually come. If yours isn't covered, send it through account chat and an agent will look at your actual record rather than a script. Eligibility and what we may process still come down to your local law and the regions we accept.

Your name, mobile number, the profile fields the form shows, and the wallet number you use for bKash, Nagad or Rocket. That's enough to verify you and settle payments, so nothing extra is taken at sign-up.

Yes. Ask from your registered mobile through account chat or by email. Our team confirms your identity before releasing anything, and what we can share depends on the law where you live.

Only where the account needs it — the wallet rail settling a bKash or Nagad transfer, the studio whose game you are playing, or a formal legal request. We don't sell contact lists.

Open your profile, choose the field, and the change runs through a verification step on the new number. Wallet changes need chat confirmation so a withdrawal can't be redirected by someone else.

Ask us in writing from the registered number. We return any remaining balance to your wallet first, then close the profile. Bet and payment records stay for the retention period the law sets, then go.

Not unless you tick the box. Leave it clear and you still get service messages — a login code, a withdrawal confirmation, a policy change notice — because the account can't run without them.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.